North American players have been experiencing almost unbearable amounts of lag/latency during day one and most of day 2 of Aion open beta. There have been various attempts by the community to pinpoint the exact problem, but I didn’t want to post anything until some official news were announced. Unofficially, Level3 and some other ISPs have had bottlenecks. I’d say there are a number of factors that were causing this. Lack of any updates for a very long time makes me think people at NCSoft scrambled real hard to find a solution and it may be in sight.
Sebastian “Ayase” Streiffert announced that:
NA servers will be brought down for maintenance at approximately 12.30 p.m. PDT (2.30 p.m. CDT, 8.30 p.m. BST)
This is one of the stages in our insistent work of sorting out the latency problems many have been experiencing. We will be using this maintenance to apply a number of tweaks and updates to our game servers.
We do not have an estimated length for the maintenance, but will do our best to get the game back up and running as quickly as possible.
Thank you for your patience.
PDT = Pacific Daylight Time (Seattle, WA)
CDT = Central Daylight Time (Dallas, TX)
BST = British Summer Time (London)
There are also reports of new Game Guard issues. A good point to start is to go to your Aion folder, go to bin32 folder and delete the GameGuard folder. Next time you start the game it will download the latest version of gameguard and this might help some people. There are some other unofficial ways of removing it, but this may be breach of terms and conditions and might get you banned from the game. Here’s to hoping that GameGuard will be fixed rather than we have to reach for some extreme solutions.
There is a compiled list of common issues and solutions on Aion Source so if everything else fails you and you can’t wait for the official fixes you might want to try some of the things mentioned there.
I urge everyone with issues to continue submitting descriptions of problems to official NCSoft Tech support because this will also help developers pinpoint the problems and use the official betaboards to submit your traceroutes and other pieces of information.
This is actually a good thing, because it would be much worse if things like these happened retail launch day.
