Aion recent bannings

We wrote about recent Aion massive gold sellers banning, but unfortunately some players have been affected as well. If you found yourself unable to log and you are 100% sure you have not been involved with any activity that would violate Aion User Agreement (never botted, buy or sell gold, never powerleveled, changed files), then you should contact Aion Customer Support team at Support | NCsoft who will be able to look into your case.

  1. Playing behind a proxy/ping modifier service (generally where an ip range has been banned)
    Playing behind a proxy in itself is not against the User Agreement and would not be a basis for ban.
  2. Playing for too long at a time.
    This would not be basis for ban as it is not against the User Agreement either.
  3. Changing the .bin to .exe on the Aion.bin file.
    Changing the language pack to something other than the original language.
    These two items are technically violating the User Agreement, but when account suspension happens we generally look at a much wider array of variables.

I strongly suggest that you wait for a reply from Customer Support to find out exactly what was the reason in your case — and perhaps a review might reveal that the banning was wrongful.

[Ayase]


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2 Responses to Aion recent bannings

  1. Pogz05 says:
    October 15, 2009 at 20:53

    I feel awful for the players who were impacted by NCSoft’s mass banning. Guess the presumption of innocence doesn’t apply? This is kind of like Walmart shooting all of its shoppers to prevent shoplifting. Geez.
    Good one NCsoft! Here’s a thought…design your game to filter the spam messages from the chats, then spend your investigative time and legal budget putting the damned spammers out of business!

  2. Isara says:
    October 17, 2009 at 23:57

    I see these characters with names like sssddfg all the time running about and squawking about kinah/gold sales. I don’t understand why they aren’t just banned immediately right there and then. Sometimes the same characters sit in the same spot for hours doing this. Why is this such a problem to catch these people and get rid of them? And what about these sales websites, why can’t they just be shut down? It seems simple … although I’m sure it’s not as simple as it appears.

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