Aion Trade brokers bug

We have recently noticed that Aion Trade brokers are stealing from us! Our items have been sold but we don’t get any money. This is really frustrating when you realize that the item was blue one. If you have encountered this issue please go to help.ncsoft.com, create an account, and submit a ticket. Also, make sure to provide any info you have when contacting Customer Support. This is currently a high priority bug.